Bartsch, Martin msg asp gmbh wrote: > Disable CheckMX Record > Sysconfig > Framework -> Core > CheckMXRecord: No > >> -----Original Message----- >> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On >> Behalf Of Peter Fern >> Sent: Tuesday, October 24, 2006 8:47 AM >> To: User questions and discussions about OTRS.org >> Subject: Re: [otrs] Slow email response submission >> >> >> And apologies for replying to my own topic, but I forgot the >> essentials: >> >> OTRS v2.1.2 >> Apache 2.0.58 >> Perl 5.8.8 >> mod_perl 2.0.2 >>
Hi Martin, Thanks for your reply, and apologies for the belated reply on my part - I've been flat out on a number of projects recently and haven't had time to revisit this issue, however management are frothing to get this in and functioning. Unfortunately, this change has had no affect - I'm still seeing delays of up to 300secs when processing mail responses, and the debugging output for this module is rather light, so that hasn't given me any insight. I didn't really expect a great improvement be making this change (unless there were known bugs with the resolver code), since these test messages would only have required lookups against internally hosted domains, and I get MX lookups back in milliseconds using various tools. I must say - this is quite perplexing, and unfortunately it appears that the CLI perl scripts don't output performance data either, so I can't see if these same delays are apparent when automatic responses are generated, or just from the frontend. I also have other packages on the webserver that deliver mail very promptly so it has to be OTRS (or a dependancy?) specific. Also, DNS and MX are both attached at 100mbit (virtually, they actually all exist on a single machine under Xen) so there are no network latency issues. Anyone have any other ideas - since I just can't deploy with this performance? Regards, -- Peter Fern Senior Network Administrator Noojee IT Tel: + 61 3 8320 8112 Email: [EMAIL PROTECTED] Website: www.noojeeit.com.au ------------------------------------------------------------------ Fire Station Square Suite 8/10 Hoddle St, Abbotsford, Vic 3067. ------------------------------------------------------------------ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
