Just FYI should anyone else come across the problem, it was resolved by
disabling S/MIME support.
Peter Fern wrote:
Bartsch, Martin msg asp gmbh wrote:
Disable CheckMX Record
Sysconfig
Framework -> Core
CheckMXRecord: No
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Peter Fern
Sent: Tuesday, October 24, 2006 8:47 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Slow email response submission
And apologies for replying to my own topic, but I forgot the
essentials:
OTRS v2.1.2
Apache 2.0.58
Perl 5.8.8
mod_perl 2.0.2
Hi Martin,
Thanks for your reply, and apologies for the belated reply on my part -
I've been flat out on a number of projects recently and haven't had time
to revisit this issue, however management are frothing to get this in
and functioning.
Unfortunately, this change has had no affect - I'm still seeing delays
of up to 300secs when processing mail responses, and the debugging
output for this module is rather light, so that hasn't given me any
insight. I didn't really expect a great improvement be making this
change (unless there were known bugs with the resolver code), since
these test messages would only have required lookups against internally
hosted domains, and I get MX lookups back in milliseconds using various
tools.
I must say - this is quite perplexing, and unfortunately it appears that
the CLI perl scripts don't output performance data either, so I can't
see if these same delays are apparent when automatic responses are
generated, or just from the frontend. I also have other packages on the
webserver that deliver mail very promptly so it has to be OTRS (or a
dependancy?) specific.
Also, DNS and MX are both attached at 100mbit (virtually, they actually
all exist on a single machine under Xen) so there are no network latency
issues. Anyone have any other ideas - since I just can't deploy with
this performance?
Regards,
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