Thanks for the answer but it's not to authenticate customers but to have
customers list from ldap ; to use when I open a new phone ticket for example.
I think I have to modify url near Frontend::Customer::Auth.
Richard
Subject: RE: [otrs] Problem with LDAP Customer user backendDate: Thu, 30 Nov
2006 14:08:18 -0600From: [EMAIL PROTECTED]: [email protected]
Here is the link to modify the setting, however, if your config file is
configured properly, then you don’t have to use the GUI.
Also, keep in mind that if using the GUI, when you click the LDAP drop-down,
you need to scroll down and click Update to reflect the change and edit the
other settings.
http://shoenberg/otrs/index.pl?Action=AdminSysConfig&Subaction=Edit&SysConfigSubGroup=Frontend::Customer::Auth&SysConfigGroup=Framework
http://shoenberg/otrs/index.pl?Action=AdminSysConfig&Subaction=Edit&SysConfigSubGroup=Frontend::Agent::Auth::LDAP&SysConfigGroup=Framework
Nathan CampbellSystems AdministratorDallas Symphony Association
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Richard
*****Sent: Thursday, November 30, 2006 1:31 PMTo: User questions and
discussions about OTRS.orgSubject: [otrs] Problem with LDAP Customer user
backend
Hi, I want to use my ldap directory for customer information. I put config
informations into Kernel/Config.pm ; I restart otrs service. But when I go into
customers section as an admin I can't change "source" to ldap backend. Ialway
have "database backend". Where can I configure this ? Richard
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