Hey Dave,
________________________________
Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im
Auftrag von Dave Wojciechowski
Gesendet: Sonntag, 3. Dezember 2006 19:23
An: User questions and discussions about OTRS.org
Betreff: [otrs] Agent Confusion
Has anyone run in to this problem, I find that my agents are
adding notes to the tickets and need to look back at the original issue
but there is no way of doing that w/o opening many windows and many
sessions and searching around. Is there anyway that a preview of the
issue can be added to the notes and the phone call areas like it is in
the link section? or is there a better way to work around this issue?
Thanks
I'm Wojo
we use Firefox with the plugin cooliris to get previews of links
wihtin the ticket.
Greetz,
Shawn
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support orr consulting for your OTRS system?
=> http://www.otrs.com/
