Hey Dave,
________________________________
Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im
Auftrag von Dave Wojciechowski
Gesendet: Montag, 4. Dezember 2006 22:21
An: User questions and discussions about OTRS.org
Betreff: RE: [otrs] Agent Confusion
Hey thanks for the answer, but I'm not sure how you use that in
the notes to see the original ticket.
________________________________
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of [EMAIL PROTECTED]
Sent: Monday, December 04, 2006 1:30 AM
To: [email protected]
Subject: AW: [otrs] Agent Confusion
Hey Dave,
________________________________
Von: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] Im Auftrag von Dave Wojciechowski
Gesendet: Sonntag, 3. Dezember 2006 19:23
An: User questions and discussions about OTRS.org
Betreff: [otrs] Agent Confusion
Has anyone run in to this problem, I find that my agents
are adding notes to the tickets and need to look back at the original
issue but there is no way of doing that w/o opening many windows and
many sessions and searching around. Is there anyway that a preview of
the issue can be added to the notes and the phone call areas like it is
in the link section? or is there a better way to work around this issue?
Thanks
I'm Wojo
we use Firefox with the plugin cooliris to get previews
of links wihtin the ticket.
Greetz,
Shawn
It is a little tricky, but isnt everything that IT does.
So, when you are in the notes section of the ticket, and
you are using firefox with cooliris plugin, then you can hover over the
link QueueView and using cooliris you can see into your queue. This
alllows you in the cooliris window to click freely around to find the
info you need (always staying in cooliris view window) When you are
done, you just need to click the red "x" to close the cooliris view
window.
Tell me if that helps
Greetz,
Shawn
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