Hello Dale,
I had this issue as well. I had to edit the source code directly to get
this to work. This change works with autoresponses, but has not been
tested with other form of responses. I had to change the file
"Article.pm". I did not need to 'change' any code, only add to what was
already there. This starts at line 2266 (otrs ver 2.1.2):
To the developers of otrs: Might I suggest this be added as an option
in the next revision of otrs?
Janet Post.
------------------
Article.pm
{...}
chomp $NewOldBody;
$Param{Body} =~ s//$NewOldBody/g;
}
# set new To address if customer user id is used
my $Cc = '';
### Added by Janet Post to get all addresses into autoresponse:
my @ToArray = ();
foreach (qw(To Cc Bcc)) {
if ($GetParam{$_}) {
foreach my $Emailjp (Mail::Address->parse($GetParam{$_})) {
push (@ToArray, $Emailjp->address());
if ($Cc) {
$Cc .= ', ';
}
$Cc .= $Emailjp->address();
}
}
}
### End of addition to autoresponse
my $ToAll = $GetParam{From};
if ($Article{CustomerUserID}) {
{...}
________________________________
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Dale Shriver
Sent: December 8, 2006 5:13 PM
To: [email protected]
Subject: [otrs] auto-reply to cc: addresses?
Hello all,
Is there an answer published for this issue?
OTRS currently only auto replies to the sender of a message, but doesn't
seem to reply to everyone on the original request for assistance.
Any help would be appreciated. I need OTRS to reply to both the sender,
and everyone else the sender copied.
Thanks,
Dale
[otrs] auto-reply to cc: addresses?
kougioum at no-log.org kougioum at no-log.org
<mailto:otrs%40otrs.org?Subject=%5Botrs%5D%20auto-reply%20to%20cc%3A%20a
ddresses%3F&In-Reply-To=>
Fri Dec 3 10:52:34 CET 2004
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________________________________
Hello everybody
To the point: how can we make otrs send auto replies not only to the
From:
address but to all cc: addresses, and to certain other (prefixed)
addresses?
thanks in advance for any replies,
george.
Dale Shriver . Director of Enterprise Systems
Cortiva Institute . 230 Park Avenue . 27th floor . New York . NY . 10169
c 646.421.9332 f 786.345.0733
e [EMAIL PROTECTED] http://www.cortiva.com
<http://www.cortiva.com/>
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