Hi all,
I've been trying to connect the OTRS authentication system with my
users database.
I've added to the file Kernel/Config.pm the following code, changing
the values to feet my database config but I still can't login.
# --------------------------------------------------- #
# #
# Start of config options!!! #
# CustomerUser stuff #
# #
# --------------------------------------------------- #
# CustomerUser
# (customer user database backend and settings)
$Self->{CustomerUser} = {
Name => 'Database Backend',
Module => 'Kernel::System::CustomerUser::DB',
Params => {
# if you want to use an external database, add the
# required settings
# DSN => 'DBI:odbc:yourdsn',
# DSN => 'DBI:mysql:database=customerdb;host=customerdbhost',
# User => '',
# Password => '',
Table => 'customer_user',
},
# customer uniq id
CustomerKey => 'login',
# customer #
CustomerID => 'customer_id',
CustomerValid => 'valid_id',
CustomerUserListFields => ['first_name', 'last_name', 'email'],
# CustomerUserListFields => ['login', 'first_name',
'last_name', 'customer_id', 'email'],
CustomerUserSearchFields => ['login', 'last_name', 'customer_id'],
CustomerUserSearchPrefix => '',
CustomerUserSearchSuffix => '*',
CustomerUserSearchListLimit => 250,
CustomerUserPostMasterSearchFields => ['email'],
CustomerUserNameFields => ['salutation', 'first_name', 'last_name'],
CustomerUserEmailUniqCheck => 1,
# # show now own tickets in customer panel, CompanyTickets
# CustomerUserExcludePrimaryCustomerID => 0,
# # generate auto logins
# AutoLoginCreation => 0,
# AutoLoginCreationPrefix => 'auto',
# # admin can change customer preferences
# AdminSetPreferences => 1,
# # just a read only source
# ReadOnly => 1,
Map => [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown (1=always,2=lite),
required, storage-type, http-link, readonly
[ 'UserSalutation', 'Salutation', 'salutation', 1, 0,
'var', '', 0 ],
[ 'UserFirstname', 'Firstname', 'first_name', 1, 1,
'var', '', 0 ],
[ 'UserLastname', 'Lastname', 'last_name', 1, 1,
'var', '', 0 ],
[ 'UserLogin', 'Username', 'login', 1, 1,
'var', '', 0 ],
[ 'UserPassword', 'Password', 'pw', 0, 1,
'var', '', 0 ],
[ 'UserEmail', 'Email', 'email', 0, 1,
'var', '', 0 ],
# [ 'UserEmail', 'Email', 'email', 1, 1,
'var',
'$Env{"CGIHandle"}?Action=AgentTicketCompose&ResponseID=1&TicketID=$Data{"TicketID"}&ArticleID=$Data{"ArticleID"}',
0 ],
[ 'UserCustomerID', 'CustomerID', 'customer_id', 0, 1,
'var', '', 0 ],
# [ 'UserCustomerIDs', 'CustomerIDs', 'customer_ids', 1, 0,
'var', '', 0 ],
[ 'UserComment', 'Comment', 'comments', 1, 0,
'var', '', 0 ],
[ 'ValidID', 'Valid', 'valid_id', 0, 1,
'int', '', 0 ],
],
# default selections
Selections => {
# UserSalutation => {
# 'Mr.' => 'Mr.',
# 'Mrs.' => 'Mrs.',
# },
},
};
##################################################################
If I ask for a new password and enter a user (email) from my database,
it will generate and store in the DB a new password, and then send it
to me correctly, so I don't understand what can be going on.
I also don't know where to see logs for debugging this kind of things.
I'll have to say that I'm not an expert but getting through the
customization needed. The template system is also great and very
flexible.
Thanks everybody very much in advance for your help and this great soft!!!
--
Bruno
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