Thanks again Petar for responding, I don't understand very well the files that are written out when using the admin tool. So as you say it could be anything. I see that the database records changed_by data which is helpful in tracking down the problem. The apache logs also helped trace the actions.
Philip On 1/23/07, Petar Kazakov <[EMAIL PROTECTED]> wrote:
By default Admin group seems to be with ID 2. I hope it is not did by assumption :-) But there is all section Frontend::Admin::ModuleRegistration in SysConfig. In Kernel/Config/Files folder, there is a file with all your custom settings ZZZAuto.pm. The defaults are in ZZZAAuto.pm You can rename or move the ZZZAuto.pm to remove any changes, or take from somewhere a cleen copy of ZZZAAuto.pm the default setting. I just can guess what the admin did ... And it can be anything :-) don't get me wrong but you should consider making a fresh copy of the OTRS, maybe on other machine, just to check out is there any problem with the DB ... :-/ Regards Peter -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Philip Mark Donaghy Sent: Monday, January 22, 2007 9:31 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Help - A rogue administrator locked everyone out Thanks Petar for your much needed reply, On 1/22/07, Petar Kazakov <[EMAIL PROTECTED]> wrote: > You need to do the following > Find out you admin group ID > Find the ID for some user (like admin, [EMAIL PROTECTED] or what so ever is > call you admin user) > Execute next command > update group_user set permission_value="1" where user_id="x" and > group_id="y"; > > this will give your user RW access to that group > and you should be able to have access to you admin section This is what I have already verified. Is there a setting that specifies the admin group or is it always assumed to be Admin (id=2). And are there any settings on the module. Philip > > Peter > > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of > Philip Mark Donaghy > Sent: Monday, January 22, 2007 2:47 PM > To: [email protected] > Subject: [otrs] Help - A rogue administrator locked everyone out > > Hi, I am trying to restore admin access to the system users who were > locked out by a rogue administrator. Unfortunately this kind of thing > can happen. I have access to the mysql data and I am using otrs 2.0.4. > > >From what I can see the column valid_id in the group Admin (id = 2) > should be set to 1. > > And then the table group_user requires a certain number of permissions. > > The user administrator has the permission_key rw set with the > permission_value 1. Yet this user does not have an admin link. > > If I login it as administrator and go directly to the link > http://localhost/otrs/index.pl?Action=AdminGroup > > The error I have is "No permission". > > Please Help, > Philip _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
-- Philip Donaghy donaghy.blogspot.com del.icio.us/donaghy/philip Skype: philipmarkdonaghy Office: +33 5 56 60 88 02 Mobile: +33 6 20 83 22 62 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
