On 1/23/07, Petar Kazakov <[EMAIL PROTECTED]> wrote:
By default Admin group seems to be with ID 2.
I hope it is not did by assumption :-)
But there is all section Frontend::Admin::ModuleRegistration in SysConfig.
In Kernel/Config/Files folder, there is a file with all your custom settings
ZZZAuto.pm.
The defaults are in ZZZAAuto.pm
You can rename or move the ZZZAuto.pm to remove any changes, or take from
somewhere a cleen copy of ZZZAAuto.pm the default setting.
My investigations yield a modification date for ZZZAAuto.pm to be
January 19th. And there are many references to the group admin. Our
admin group is currently called Admin. The rogue administrator had
just modified the name admin to Admin.
Can someone confirm to me that the default group name for 2.0.4 is admin.
The settings in ZZZAAuto.pm are case sensitive.
Thanks again for your help,
Philip
I just can guess what the admin did ...
And it can be anything :-) don't get me wrong but you should consider making
a fresh copy of the OTRS, maybe on other machine, just to check out is there
any problem with the DB ... :-/
Regards
Peter
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Philip Mark Donaghy
Sent: Monday, January 22, 2007 9:31 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Help - A rogue administrator locked everyone out
Thanks Petar for your much needed reply,
On 1/22/07, Petar Kazakov <[EMAIL PROTECTED]> wrote:
> You need to do the following
> Find out you admin group ID
> Find the ID for some user (like admin, [EMAIL PROTECTED] or what so ever is
> call you admin user)
> Execute next command
> update group_user set permission_value="1" where user_id="x" and
> group_id="y";
>
> this will give your user RW access to that group
> and you should be able to have access to you admin section
This is what I have already verified. Is there a setting that
specifies the admin group or is it always assumed to be Admin (id=2).
And are there any settings on the module.
Philip
>
> Peter
>
> -----Original Message-----
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
> Philip Mark Donaghy
> Sent: Monday, January 22, 2007 2:47 PM
> To: [email protected]
> Subject: [otrs] Help - A rogue administrator locked everyone out
>
> Hi, I am trying to restore admin access to the system users who were
> locked out by a rogue administrator. Unfortunately this kind of thing
> can happen. I have access to the mysql data and I am using otrs 2.0.4.
>
> >From what I can see the column valid_id in the group Admin (id = 2)
> should be set to 1.
>
> And then the table group_user requires a certain number of permissions.
>
> The user administrator has the permission_key rw set with the
> permission_value 1. Yet this user does not have an admin link.
>
> If I login it as administrator and go directly to the link
> http://localhost/otrs/index.pl?Action=AdminGroup
>
> The error I have is "No permission".
>
> Please Help,
> Philip
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