Re: [otrs] Agent Notifications

[Nils Breunese (Lemonbit)]

Dan Hellebust wrote:

We’ve been noticing that when an agent gets assigned as Owner of a ticket they are getting two notifications:

en::Agent::AddNote and en:Agent::OwnerUpdate

Has someone found a way to disable one or the other of these notifications for this circumstance? I’d settle for just the AddNote notification if it isn’t a simple thing to only have the OwnerUpdate go out.

+1

Nils Breunese.

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