Hi Guys I'm Ramziddin.I guess I know the solution for your problem.It is possible to disable some notifications in Queue settings. Go to admin area click on *QUEUE*. There you will see a number of queues.Select the necessary queue and press *"Change"* button.Onthe right pane you will see queue options. Set *"Customer State Notify:"* or *"Customer Owner Notify:"* to *"No"* and there will not problem anymore Hopefully.
Take Care. On 1/24/07, Nils Breunese (Lemonbit) <[EMAIL PROTECTED]> wrote:
Dan Hellebust wrote: > We've been noticing that when an agent gets assigned as Owner of a > ticket they are getting two notifications: > > > > en::Agent::AddNote and en:Agent::OwnerUpdate > > > > Has someone found a way to disable one or the other of these > notifications for this circumstance? I'd settle for just the > AddNote notification if it isn't a simple thing to only have the > OwnerUpdate go out. +1 Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
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