Hi Tabitha,
You can always shorted the ticket number so that you don't have one that
takes up the whole subject line. That's what I did. It also makes it
easier to get from customers over the phone and agent-to-agent
communication as well.
-Jeff
EDV Tekomedia wrote:
Hello Tabitha,
I don't think that it is intended to be changed, because the Ticket
Number is the identifier of the ticket.
As far as I can see, it is not integrated in the headers of the
answering mail, so if you don't answer with the Ticket Number, danger is
very great that every answer of the customer is treated as a new ticket
instead of being attached to the existing one.
I wouldn't do so.
Greetings
EDV Tekomedia
Markus Nagel
Tekomedia GmbH
Castroper Str.12
D-44791 Bochum
T: +49 (0)234 8939-0
F: +49 (0)234 8939-28
-------------------------------------------------------
Tekomedia GmbH
Castroper Str. 12, 44791 Bochum
Reg.-gericht Bochum HRB 6537
St.- Nr.: 306 5867 0873
Geschäftsführung: Hans-Günter Oberlindober
Tabitha Stang schrieb:
Hi,
I’ve been looking through the sysconfig, but haven’t been able to figure
this out.
When I compose an answer, the subject line automatically gets a ticket
number, like this:
Re: [Ticket#2007022010000089] Software
I would like it to have no ticket number, like this:
Re: Software
How do I change this?
Thank you!
Tabitha
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