Jeff, How would you go about shortening it? I'm currently vacillating between using the full ticket number (I'm using timestamped tickets) or the ticket ID. I've already got some tickets in the system, and am not sure if I can flip that particular setting to incremental without doing harm to the database.
On 3/8/07 08:27, "Jeff Shepherd" <[EMAIL PROTECTED]> wrote: > Hi Tabitha, > You can always shorted the ticket number so that you don't have one that > takes up the whole subject line. That's what I did. It also makes it > easier to get from customers over the phone and agent-to-agent > communication as well. > > -Jeff > > EDV Tekomedia wrote: >> Hello Tabitha, >> I don't think that it is intended to be changed, because the Ticket >> Number is the identifier of the ticket. >> As far as I can see, it is not integrated in the headers of the >> answering mail, so if you don't answer with the Ticket Number, danger is >> very great that every answer of the customer is treated as a new ticket >> instead of being attached to the existing one. >> I wouldn't do so. >> Greetings >> >> EDV Tekomedia >> Markus Nagel >> >> Tekomedia GmbH >> Castroper Str.12 >> D-44791 Bochum >> >> T: +49 (0)234 8939-0 >> F: +49 (0)234 8939-28 >> >> ------------------------------------------------------- >> Tekomedia GmbH >> Castroper Str. 12, 44791 Bochum >> Reg.-gericht Bochum HRB 6537 >> St.- Nr.: 306 5867 0873 >> Geschäftsführung: Hans-Günter Oberlindober >> >> Tabitha Stang schrieb: >> >>> Hi, >>> >>> >>> >>> I¹ve been looking through the sysconfig, but haven¹t been able to figure >>> this out. >>> >>> >>> >>> When I compose an answer, the subject line automatically gets a ticket >>> number, like this: >>> >>> Re: [Ticket#2007022010000089] Software >>> >>> >>> >>> I would like it to have no ticket number, like this: >>> >>> Re: Software >>> >>> >>> >>> How do I change this? >>> >>> >>> >>> Thank you! >>> >>> Tabitha >>> >>> >>> >>> >>> ------------------------------------------------------------------------ >>> >>> _______________________________________________ >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> Support orr consulting for your OTRS system? >>> => http://www.otrs.com/ >>> >> ____________ >> Virus checked by G DATA AntiVirusKit >> Version: AVK 17.3139 from 08.03.2007 >> Virus news: www.antiviruslab.com >> >> >> _______________________________________________ >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> Support orr consulting for your OTRS system? >> => http://www.otrs.com/ >> > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > => http://www.otrs.com/ --- Salvador Manzo [ 620 W. 35th St Los Angeles, CA 90089 e. [EMAIL PROTECTED] ] Auxiliary Services IT, Datacenter University of Southern California 818-612-5112 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
