Hi Davide,
From my understanding, the purpose of notes is to add data to
the ticket that agents can see, but the customer cannot. The 'Compose
Answer (email) adds information to the ticket like a note, but also
sends it to the customer.
Dave
-----Original Message-----
From: Davide Bortolini [mailto:[EMAIL PROTECTED]
Sent: 09 March 2007 11:02
To: [email protected]
Subject: [otrs] Agent add Note and notifications
Hi,
when i add a note to a ticket, by default the owner is notified. Is it
possible to notyfy the customer too that someone added a note??
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