You should also be able to change the note to note-external with the same effect.
On 3/9/07 04:01, "David Sexton" <[EMAIL PROTECTED]> wrote: > Hi Davide, > > From my understanding, the purpose of notes is to add data to > the ticket that agents can see, but the customer cannot. The 'Compose > Answer (email) adds information to the ticket like a note, but also > sends it to the customer. > > Dave > > -----Original Message----- > From: Davide Bortolini [mailto:[EMAIL PROTECTED] > Sent: 09 March 2007 11:02 > To: [email protected] > Subject: [otrs] Agent add Note and notifications > > Hi, > when i add a note to a ticket, by default the owner is notified. Is it > possible to notyfy the customer too that someone added a note?? > > ----------------------------------------------- > Visit us at NISC 8 : 16th to 18th May 2007 : www.nisc.org.uk > > Any opinions expressed in this message are those of the individual and not > necessarily the company. This message and any files transmitted with it are > confidential and solely for the use of the intended recipient. If you are not > the intended recipient or the person responsible for delivering to the > intended recipient, be advised that you have received this message in error > and that any use is strictly prohibited. > > Sapphire Technologies Ltd > Registered office is Globe House, Station Street, Stockton-on-Tees, Cleveland > TS20 2AB > Registered in England No. 3183935. > VAT Reg. No. 664 8748 81 > > http://www.sapphire.net > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
