Resolved kind of. AutoResponses of the type AutoReply/New do not generate, but tying an AutoResponse of type AutoReply to the dispatch queue does work.
On 3/15/07 15:06, "Salvador Manzo" <[EMAIL PROTECTED]> wrote: > Not sure what I managed to change, but customer autoresponses are no longer > going out for new tickets. The ticket is entered, and the Agent notifications > are generated, but the autoresponse no longer gets sent to the customer if > they email in a new ticket. > > --- > Salvador Manzo [ 620 W. 35th St Los Angeles, CA 90089 e. [EMAIL > PROTECTED] > ] > Auxiliary Services IT, Datacenter > University of Southern California > 818-612-5112 > "Each State, in ratifying the Constitution, is considered as a sovereign body, > independent of all others, and only to be bound by its own voluntary act. In > this relation, then, the > new Constitution will, if established, be a FEDERAL, and not a NATIONAL > constitution." > -- James Madison (Federalist No. 39, 1788) > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > => http://www.otrs.com/ --- Salvador Manzo [ 620 W. 35th St Los Angeles, CA 90089 e. [EMAIL PROTECTED] ] Auxiliary Services IT, Datacenter University of Southern California 818-612-5112 I would rather be exposed to the inconveniences attending too much liberty than to those attending too small a degree of it. Thomas Jefferson to Archibald Stuart, 1791
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