Is it possible to have a new ticket templates based on the selected Queue? For example when a customer selects Queue named "Printer", the new ticket text area will show the info that needs to be entered
Printer Location: Printer Name: Printer Model: Description of the Problem: An additional feature would be a mechanism to prevent empty tickets with just these 3 lines above by using line compare to the template (ignoring carriage returns) Thanks _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
