Hi guys, I've been doing some research on doing the ticket escalation process based on the ticket priority, instead of the queue that holds the ticket. Anyone has done this before ??
Adriano Amaral a.amaral at ivic.qc.ca -- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
