Thank You Christian, I`ve d/l the 2.2 beta and I'll be testing the SLA's. For the extension devellopment, how does it works ?
Tia Adriano Amaral Christian Schoepplein wrote: > On Thu, Apr 05, 2007 at 01:43:04PM -0400, Adriano Amaral wrote: > >> I've been doing some research on doing the ticket escalation process >> based on the ticket priority, instead of the queue that holds the >> ticket. Anyone has done this before ?? >> > > No, this is not possible at the moment, escalation can only be set by > queue. We can develope an extension what does what you like, it should > be not to heavy. Also the upcomming OTRS 2.2 might be intersting for > your issue. With OTRS 2.2, which first beta has been > released last week, it is possible to specify escalation based on > services and SLAs. > > >> Adriano Amaral >> > > Regards, > > Christian > > > ------------------------------------------------------------------------ > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > => http://www.otrs.com/ -- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
