Does this link help? Its for gentoo but talks about setting locales, maybe playing with this setting will fix the fs storage:
http://www.gentoo.org/doc/en/guide-localization.xml -Andy On 4/11/07 1:44 PM, "Tom" <[EMAIL PROTECTED]> wrote: >> Hi Tom > >>> On Tue, Apr 10, 2007 at 04:22:15PM +0200, Tom wrote: >>> Is data inserted to OTRS's database compressed? > >> No. > >>> Which storage module is better to use ArticleStorageFS or >>> ArticleStorageDB? > >> That depends on your needs :). If you have to process many attachments >> I'd use the FS module. But setting up the DB module is easier because >> you don not have to care about filesystem permissions. > > But If I would like to use FS module there is problem with encoding. > I write about this problem here: > http://lists.otrs.org/pipermail/otrs/2007-April/018279.html > and here I pasted whole description: > > There are problems with viewing email's body written in attachments as html > and plain text when StorageModule->ArticleStorageFS. > When I set StorageModule=ArticleStorageFS then when I send email to OTRS in > plain text and HTML like it can be done by > Thunderbird Mozilla, then when I open this ticket under OTRS I have email > body shown also as attachments (plain text, html). > Problem is when for example send to OTRS email is ISO-8859-2 encoded and > when I'm opening this attachments in new window > then there are no polish characters visible (ZZCLÓASe). There is no such > problem when as StorageModule is set ArticleStorageDB. > What is the Problem? I have in /etc/enviroment LANG="en_US.UTF-8" and in > /etc/locale.gen en_US.UTF-8 UTF-8 in the first row . > > > System is Debian. > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > => http://www.otrs.com/ -- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
