I will chcek this precisely toomorow but as I wrote
It seems to be OTRS charset encoding converting problem
or dont know what. When StorageModule->ArticleStorageFS
and I send email encoded in ISO8859-2 to OTRS then attachments
with body of that email are not fully readable. When
StorageModule->ArticleStorageDB
there is no problem. When StorageModule->ArticleStorageFS those attachments
are
wrote to the disk but now I dont know in which encoding? In encoding they
were sent or
they are converted to UTF-8 when I have default charset =UTF-8 in OTRS ?
When I create new file with Vi or MC under console with polish characters
and afterthat
I open them under firefox or IE everything is fine and encoding is UTF-8. So
I have
set locales to UTF-8.
----- Original Message -----
From: "Andy Lubel" <[EMAIL PROTECTED]>
To: "User questions and discussions about OTRS.org" <[EMAIL PROTECTED]>
Sent: Wednesday, April 11, 2007 8:42 PM
Subject: Re: [otrs] Data compressing
Does this link help? Its for gentoo but talks about setting locales, maybe
playing with this setting will fix the fs storage:
http://www.gentoo.org/doc/en/guide-localization.xml
-Andy
On 4/11/07 1:44 PM, "Tom" <[EMAIL PROTECTED]> wrote:
Hi Tom
On Tue, Apr 10, 2007 at 04:22:15PM +0200, Tom wrote:
Is data inserted to OTRS's database compressed?
No.
Which storage module is better to use ArticleStorageFS or
ArticleStorageDB?
That depends on your needs :). If you have to process many attachments
I'd use the FS module. But setting up the DB module is easier because
you don not have to care about filesystem permissions.
But If I would like to use FS module there is problem with encoding.
I write about this problem here:
http://lists.otrs.org/pipermail/otrs/2007-April/018279.html
and here I pasted whole description:
There are problems with viewing email's body written in attachments as
html
and plain text when StorageModule->ArticleStorageFS.
When I set StorageModule=ArticleStorageFS then when I send email to OTRS
in
plain text and HTML like it can be done by
Thunderbird Mozilla, then when I open this ticket under OTRS I have email
body shown also as attachments (plain text, html).
Problem is when for example send to OTRS email is ISO-8859-2 encoded and
when I'm opening this attachments in new window
then there are no polish characters visible (ZZCLÓASe). There is no such
problem when as StorageModule is set ArticleStorageDB.
What is the Problem? I have in /etc/enviroment LANG="en_US.UTF-8" and in
/etc/locale.gen en_US.UTF-8 UTF-8 in the first row .
System is Debian.
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