Chris, > Are there any guides for customisation when it comes to > adding new fields? I want to add some fields like Phone > Number and so on to the customer addition form in the Agent > view (the bit where they can add a new customer). I want to > be able to set it up so it is easy to get the customers phone > number when you go into phone call mode.
The answer to your question may be found here ... http://doc.otrs.org/2.1/en/html/c1463.html#customer-data Don't know about your second question. Hopefuly there are more knowledgeable users out there who will help. -->LQ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
