I'm running OTRS 2.1.7 on a SLES 10 installation.
I have LDAP authenitcation to eDirectory for Agent login, but I can't
get the Customer user backend to work.
I can run a trace on the LDAP server, and when I go to Customer and do
a search, the request goes out, and the LDAP server responds, but OTRS
doesn't display the results. There are no errors in the log either.
There is no username/password required to bind to the LDAP server.
Also of note. If I try to add a user manually, and the user exists in
LDAP, I see another request go out, and then I get the error saying
that the user already exists. So it seems like it is almost
working......but something is missing.
Here is the Config.pm section:
$Self->{CustomerUser} = {
Name => 'CS_JUST LDAP',
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
# ldap host
Host => '192.168.0.1',
# ldap base dn
BaseDN => ' ',
# search scope (one|sub)
SSCOPE => 'sub',
# in case you want to add always one filter to each ldap
query, use
# this option. e. g. AlwaysFilter => '(mail=*)' or
AlwaysFilter => '(objectclass=user)'
AlwaysFilter => '',
# if your frontend is e. g. iso-8859-1 and the charset of your
# ldap server is utf-8, use this options (if not, ignore it)
SourceCharset => 'utf-8',
DestCharset => 'iso-8859-1',
# Net::LDAP new params (if needed - for more info see
perldoc Net::LDAP)
Params => {
port => 389,
timeout => 120,
async => 0,
version => 3,
sizelimit => 0, # disabling it
},
},
# customer uniq id
CustomerKey => 'uid',
# customer #
CustomerID => 'mail',
CustomerUserListFields => ['cn', 'mail'],
CustomerUserSearchFields => ['uid', 'cn'],
CustomerUserSearchPrefix => '',
CustomerUserSearchSuffix => '*',
CustomerUserSearchListLimit => 1000,
CustomerUserPostMasterSearchFields => ['mail'],
CustomerUserNameFields => ['givenName', 'sn'],
# show now own tickets in customer panel, CompanyTickets
CustomerUserExcludePrimaryCustomerID => 0,
# add a ldap filter for valid users (expert setting)
# CustomerUserValidFilter => '(!(description=gesperrt))',
# admin can't change customer preferences
AdminSetPreferences => 0,
Map => [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown (1=always,2=lite),
required, storage-type, http-link, readonly
#[ 'UserSalutation', 'Title', 'title', 1,
0, 'var', '', 0 ],
[ 'UserFirstname', 'Firstname', 'givenName', 1, 1,
'var', '', 0 ],
[ 'UserLastname', 'Lastname', 'sn', 1, 1,
'var', '', 0 ],
[ 'UserLogin', 'Username', 'uid', 1, 1,
'var', '', 0 ],
[ 'UserEmail', 'Email', 'mail', 1, 1,
'var', '', 0 ],
[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1,
'var', '', 0 ],
#[ 'UserCustomerIDs', 'CustomerIDs',
'second_customer_ids', 1, 0, 'var', '', 0 ],
[ 'UserPhone', 'Phone', 'telephonenumber', 1, 0,
'var', '', 0 ],
#[ 'UserAddress', 'Address', 'postaladdress', 1,
0, 'var', '', 0 ],
#[ 'UserComment', 'Comment', 'description', 1,
0, 'var', '', 0 ],
],
};
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