i dont see any customer authentification options in the config you posted:
http://doc.otrs.org/2.1/en/html/x1553.html#customer-auth-backends
Mike Conigliaro
ProActive Technologies
[EMAIL PROTECTED]
203.239.0440 ext:317
www.getproactivenow.com
Paul Dulaba wrote:
> I'm running OTRS 2.1.7 on a SLES 10 installation.
>
> I have LDAP authenitcation to eDirectory for Agent login, but I can't
> get the Customer user backend to work.
>
> I can run a trace on the LDAP server, and when I go to Customer and do
> a search, the request goes out, and the LDAP server responds, but OTRS
> doesn't display the results. There are no errors in the log either.
> There is no username/password required to bind to the LDAP server.
>
> Also of note. If I try to add a user manually, and the user exists in
> LDAP, I see another request go out, and then I get the error saying
> that the user already exists. So it seems like it is almost
> working......but something is missing.
>
> Here is the Config.pm section:
>
> $Self->{CustomerUser} = {
> Name => 'CS_JUST LDAP',
> Module => 'Kernel::System::CustomerUser::LDAP',
> Params => {
> # ldap host
> Host => '192.168.0.1',
> # ldap base dn
> BaseDN => ' ',
> # search scope (one|sub)
> SSCOPE => 'sub',
> # in case you want to add always one filter to each ldap
> query, use
> # this option. e. g. AlwaysFilter => '(mail=*)' or
> AlwaysFilter => '(objectclass=user)'
> AlwaysFilter => '',
> # if your frontend is e. g. iso-8859-1 and the charset of your
> # ldap server is utf-8, use this options (if not, ignore it)
> SourceCharset => 'utf-8',
> DestCharset => 'iso-8859-1',
> # Net::LDAP new params (if needed - for more info see
> perldoc Net::LDAP)
> Params => {
> port => 389,
> timeout => 120,
> async => 0,
> version => 3,
> sizelimit => 0, # disabling it
> },
> },
> # customer uniq id
> CustomerKey => 'uid',
> # customer #
> CustomerID => 'mail',
> CustomerUserListFields => ['cn', 'mail'],
> CustomerUserSearchFields => ['uid', 'cn'],
> CustomerUserSearchPrefix => '',
> CustomerUserSearchSuffix => '*',
> CustomerUserSearchListLimit => 1000,
> CustomerUserPostMasterSearchFields => ['mail'],
> CustomerUserNameFields => ['givenName', 'sn'],
> # show now own tickets in customer panel, CompanyTickets
> CustomerUserExcludePrimaryCustomerID => 0,
> # add a ldap filter for valid users (expert setting)
> # CustomerUserValidFilter => '(!(description=gesperrt))',
> # admin can't change customer preferences
> AdminSetPreferences => 0,
> Map => [
> # note: Login, Email and CustomerID needed!
> # var, frontend, storage, shown (1=always,2=lite),
> required, storage-type, http-link, readonly
> #[ 'UserSalutation', 'Title', 'title', 1,
> 0, 'var', '', 0 ],
> [ 'UserFirstname', 'Firstname', 'givenName', 1, 1,
> 'var', '', 0 ],
> [ 'UserLastname', 'Lastname', 'sn', 1, 1,
> 'var', '', 0 ],
> [ 'UserLogin', 'Username', 'uid', 1, 1,
> 'var', '', 0 ],
> [ 'UserEmail', 'Email', 'mail', 1, 1,
> 'var', '', 0 ],
> [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1,
> 'var', '', 0 ],
> #[ 'UserCustomerIDs', 'CustomerIDs',
> 'second_customer_ids', 1, 0, 'var', '', 0 ],
> [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0,
> 'var', '', 0 ],
> #[ 'UserAddress', 'Address', 'postaladdress', 1,
> 0, 'var', '', 0 ],
> #[ 'UserComment', 'Comment', 'description', 1,
> 0, 'var', '', 0 ],
> ],
> };
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