When I try to attach a file bigger then 1MB, I got this error

[Error][Kernel::System::Web::UploadCache::DB::FormIDAddFile][Line:91]: Got a
packet bigger than 'max_allowed_packet' bytes

 

I setup my "WebMaxFileUpload" to be 50 MB, but no change I still cannot
attach bigger files

 

Can someone help me, or give me some hint, how to trace the problem .

I still think that this is an OTRS setting, that needs to be changed.

 

Thanks in advance

Peter

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