Hi, I've created a few subqueues with the intention that mails will automatically be delivered into these. Agents would then be able to look at specific subqueues as needed.
But in the QueueView I can only see the top level queues. Selecting a top level queue displays everything in it and it's subqueues. Is there anyway, I can get the subqueue to be selectable & display only it's contents? Cheers, *********************************************************************************** This e-mail may constitute privileged information. If you are not the intended recipient, you have received this confidential email and any attachments transmitted with it in error and you must not disclose, copy, circulate or in any other way use or rely on its information. The contents of this email are those of the individual and do not necessarily represent the views of the company. The company does not conclude contracts by email and all negotiations are subject to contract. ************************************************************************************
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