Jodi Lowe schrieb:
Hi,
I’ve created a few subqueues with the intention that mails will
automatically be delivered into these. Agents would then be able to look
at specific subqueues as needed.
But in the QueueView I can only see the top level queues. Selecting a
top level queue displays everything in it and it’s subqueues.
Is there anyway, I can get the subqueue to be selectable & display only
it’s contents?
Cheers,
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Hi,
the answer to your problem is to put a ticket in the queue. If a queue
is empty, or if all tickets are locked, then the queue will not be visible.
I am not sure if this feature can be turned on so that also empty queues
can be shown, but it does not make much sense.
--Shawn
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