Mike Dent schrieb:
Hi,
I'm new to OTRS, so please forgive me, I've been using RT for a couple
of years
but it lacks some features which I hope otrs can help with.
I'm currently trying to see how to set up customers (they dont need web
access
to otrs) in otrs. I can export my tickets from RT and create a CSV
with names, email, address etc. Can I import this in to OTRS? Can I
then add custom fields, so that
when a new customer is added (usually over the phone) I can populate
these fields?
Many thanks
Mike
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Check this out, with a little technichal understanding you will get it.
---I did :=)
http://doc.otrs.org/2.2/en/html/x1536.html#customer-backend-db
-Shawn
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