Mike Dent schrieb:
On 5/8/07, Shawn Beasley <[EMAIL PROTECTED]> wrote:
Mike Dent schrieb:
> Hi,
> I'm new to OTRS, so please forgive me, I've been using RT for a couple
> of years
> but it lacks some features which I hope otrs can help with.
>
> I'm currently trying to see how to set up customers (they dont need web
> access
> to otrs) in otrs. I can export my tickets from RT and create a CSV
> with names, email, address etc. Can I import this in to OTRS? Can I
> then add custom fields, so that
> when a new customer is added (usually over the phone) I can populate
> these fields?
>
> Many thanks
>
> Mike
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>
Check this out, with a little technichal understanding you will get it.
---I did :=)
http://doc.otrs.org/2.2/en/html/x1536.html#customer-backend-db
-Shawn
Shawn thanks for your reply.
So am I right in thinking the only way to add custom fields for
customers is to change
the mysql database direct? And then edit one of the perl files?
How do I import 200 customers lets say in to the otrs customer database?
thanks again
Mike
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Mike,
You can try the script included. I did it manualy in PHPMyadmin. And
then as I found that I also needed more fields, I upgraded the
information later (as well manually).
The script can be found in $OTRSHOME/scripts
and is called
syncuser_csv2otrs.pl
There are instructions included in the file.
I hope this helped.
--Shawn
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