Maurice James Ny wrote:

> I get this error when ever I close tickets. The tickets end up being
> closed, but in a locked status. Does anyone have any ideas on why this
> is happening?
> 
>   *Software error:*
> 
> Unknown encoding '' at /opt/otrs//Kernel/System/Email.pm line 255
> 
> For help, please send mail to the webmaster ([EMAIL PROTECTED]
> <mailto:[EMAIL PROTECTED]>), giving this error message and the time and
> date of the error.

What version of OTRS are you running? What charset are you using?

Nils Breunese.

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