Maurice James Ny wrote: > I get this error when ever I close tickets. The tickets end up being > closed, but in a locked status. Does anyone have any ideas on why this > is happening? > > *Software error:* > > Unknown encoding '' at /opt/otrs//Kernel/System/Email.pm line 255 > > For help, please send mail to the webmaster ([EMAIL PROTECTED] > <mailto:[EMAIL PROTECTED]>), giving this error message and the time and > date of the error.
What version of OTRS are you running? What charset are you using? Nils Breunese.
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