Hi Serge, Serge ALGAROTTI schrieb:
Hello,ours customers receive our mail answer with OTRS with a subject as: [Ticket#2007031210000057] Printer problem They would prefer a subject like this: Printer problem [Ticket#2007031210000057] Is it possible to change this ? I search in the documentation but I did not find a solution. (OTRS v 2.1.5)
I think it's only possible with modifying the sources. If you tend to do this, consider http://dev.otrs.org/ Perhaps Kernel::System::Ticket::Article::ArticleSend, or substitute-regey in Kernel::System::Email::Send?
thank for your help,
smime.p7s
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