Hello again!
My first question was answered, thanks to Elias Probst, but I still have
my other two questions...
2) How can I get to setup the ticket number format, other than the
standards 'Date', 'Checksum', 'Date + Checksum', etc...
I would need to have a shorter number, like a four digit number only, or
like a mmddyy1234 format, that would be 6 digits for the date and 4
digits for the ticket number.
3) As the email address I use it's also subscribed to a Google Group, I
also receive my own answers in the OTRS...
What would be the correct filter to keep my answers on the tickets'
threads but not to count as a "New message"?
This way I wouldn't have my own answers an the OTRS "New messages" list.
I think the "OTRS-Ignore" tag is not the answer because this would keep
my answer out of the ticket's thread.
Thank you very much in advance!
Regards,
Federico
--
Nektra Advanced Computing
http://www.Nektra.com
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