Federico Zaina wrote: > 2) How can I get to setup the ticket number format, other than the > standards 'Date', 'Checksum', 'Date + Checksum', etc... > I would need to have a shorter number, like a four digit number only, or > like a mmddyy1234 format, that would be 6 digits for the date and 4 > digits for the ticket number.
Check <http://doc.otrs.org/2.1/en/html/x11160.html#Ticket:Core::Ticket:Ticket::NumberGenerator> > 3) As the email address I use it's also subscribed to a Google Group, I > also receive my own answers in the OTRS... > What would be the correct filter to keep my answers on the tickets' > threads but not to count as a "New message"? > This way I wouldn't have my own answers an the OTRS "New messages" list. > I think the "OTRS-Ignore" tag is not the answer because this would keep > my answer out of the ticket's thread. I believe OTRS only knows not to create a new message when it finds a ticket number that already exists. Nils Breunese.
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