I recall that I neglected to set the preferences correctly for the user. There are several selections there which enable/disable the notifications for various queues and other conditions. All of your selections must be highlighted (use crtl+<click>)! (Don't forget the 'My Queues" selections.)
Although I assume there is a default setting available somewhere, we only have a handful of admins who are all capable to handle their preferences, so setting (hard) defaults wasn't a concern. This assumes a v2.1.7 or similar setup, which is where my experince is based. Don't know if the 2.2.x series is the same or not? LQ > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf Of Peter van Heusden > Sent: Friday, May 25, 2007 9:27 AM > To: [email protected] > Subject: [otrs] Email config with OTRS > <snip> > > I'm trying to get this working with OTRS, but I'm not sure if > I'm changing the right buttons. I got the queue we use > configured so that it emails on status change, I have the > sysadmin users set with similar config, but "follow up" > emails are still not consistently being forwarded to those > working on tickets. Can someone point me to where I need to > configure / change in order to achieve the result I specified above? > > Thanks, > Peter _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
