I know of TCPView from SysInternals. I had rebooted the server several times and manually stopped and started the OTRS process. No avail.
Thanks, Nathan Campbell Systems Administrator Dallas Symphony Association [EMAIL PROTECTED] 214-871-4026 http://www.dallassymphony.com Need IT Support? Submit a help ticket! http://dsaweb/helpdesk -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andy Lubel Sent: Wednesday, May 30, 2007 1:08 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] PostMaster POP3 Account problem / PID already running Yeah the message that you get: >> [Wed May 30 10:26:17 2007][Notice][Kernel::System::PID::PIDCreate] Can't >> create PID PostMasterPOP3, because it's already running >> (computername.domain.com/82712)! You should investigate whether there is a runaway zombie process still running. You shouldn't have had to change that ID, it doesn't really hurt anything but still.. If you were using a *nix I could help # ps -eaf |grep -i perl In windows, there is something like that from sysinternals, maybe that can help. -Andy On 5/30/07 12:59 PM, "Nathan Campbell" <[EMAIL PROTECTED]> wrote: > I think I resolved the problems - not sure how or why it happened, bu tin the > SysConfig - Core:Postmaster section > (otrs/index.pl?Action=AdminSysConfig&Subaction=Edit&SysConfigSubGroup= Core::P > ostMaster&SysConfigGroup=Ticket) > > I modified the message size settings and reconnect count as suggested by Andy > and I also changed the PostmasterUserID to 2. It seemed to be worth a shot > since I was getting a PID already in use error message. At this point my > messages are dropping into the system and I do not see any errors in the log. > > Thanks to everyone for your help! > > Nathan Campbell > > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andy > Lubel > Sent: Wednesday, May 30, 2007 11:14 AM > To: User questions and discussions about OTRS.org > Subject: Re: [otrs] PostMaster POP3 Account problem > > On 5/30/07 11:59 AM, "Nathan Campbell" <[EMAIL PROTECTED]> wrote: > >> Not worried about the CRON thing anymore it is working. Still not getting >> messages into the system, but I don¹t believe it is CRON. >> Maybe this is closer to the problem it¹s so rare that I am required to deal >> with OTRS anymore that I forget how to troubleshoot the thing >> >> I checked the log (duh!) and found that 5 days ago something caused >> authentication to fail: >> >> [Fri May 25 15:29:25 2007][Error][Kernel::System::Email::SMTP::Send][76] SMTP >> authentication failed! Enable debug for more info! >> [Fri May 25 15:50:02 2007][Error][main::FetchMail][166] Auth for user >> [EMAIL PROTECTED] failed! >> Rinse repeat > This doesn't seem like a POP3 auth problem, its that you have SMTP auth > enabled. Check those settings in sysconfig. >> >> But, I kind of already had that idea before even looking at the log, so I >> changed the passwords for the POP3 account so I am no longer seeing that >> message and in fact a couple of messages did drop into the system after I >> made >> that modification: > Hmm ok, but remember SMTP and POP3 auth are different. On your exchange > server do you have SMTP auth on? >> >> [Wed May 30 09:50:29 2007][Notice][main::FetchMail] Fetched 20 email(s) from >> [EMAIL PROTECTED] >> >> But like I said there are over 200 messages in that mailbox why only fetch >> 20 of them?? >> Here are the most recent log entries I do not understand the PID message >> but >> believe that to be a problem. > OTRS by default only receives 20 at a time (per scheduled cron). This can > be changed in sysconfig as well. If you have 100 messages running the script > 5 times will pull 100 messages. >> >> >> [Wed May 30 10:00:03 2007][Notice][Kernel::System::PID::PIDCreate] Can't >> create PID PostMasterPOP3, because it's already running >> (computername.domain.com/82712)! >> [Wed May 30 10:00:03 2007][Error][C:/OTRS/otrs/bin/GenericAgent.pl][100] >> Module 'Kernel::Config::GenericAgent' not found! >> [Wed May 30 10:10:03 2007][Notice][Kernel::System::PID::PIDCreate] Can't >> create PID PostMasterPOP3, because it's already running >> (computername.domain.com/82712)! >> [Wed May 30 10:20:03 2007][Notice][Kernel::System::PID::PIDCreate] Can't >> create PID PostMasterPOP3, because it's already running >> (computername.domain.com/82712)! >> [Wed May 30 10:20:04 2007][Error][C:/OTRS/otrs/bin/GenericAgent.pl][100] >> Module 'Kernel::Config::GenericAgent' not found! >> [Wed May 30 10:26:17 2007][Notice][Kernel::System::PID::PIDCreate] Can't >> create PID PostMasterPOP3, because it's already running >> (computername.domain.com/82712)! >> [Wed May 30 10:26:30 2007][Notice][Kernel::System::PID::PIDCreate] Can't >> create PID PostMasterPOP3, because it's already running >> (computername.domain.com/82712)! >> [Wed May 30 10:26:36 2007][Notice][Kernel::System::PID::PIDCreate] Can't >> create PID PostMasterPOP3, because it's already running >> (computername.domain.com/82712)! >> [Wed May 30 10:26:44 2007][Notice][Kernel::System::PID::PIDCreate] Can't >> create PID PostMasterPOP3, because it's already running >> (computername.domain.com/82712)! >> [Wed May 30 10:26:51 2007][Notice][Kernel::System::PID::PIDCreate] Can't >> create PID PostMasterPOP3, because it's already running >> (computername.domain.com/82712)! >> [Wed May 30 10:27:32 2007][Notice][Kernel::System::PID::PIDCreate] Can't >> create PID PostMasterPOP3, because it's already running >> (computername.domain.com/82712)! >> [Wed May 30 10:30:02 2007][Notice][Kernel::System::PID::PIDCreate] Can't >> create PID PostMasterPOP3, because it's already running >> (computername.domain.com/82712)! >> [Wed May 30 10:40:02 2007][Notice][Kernel::System::GenericAgent::JobRun] Run >> GenericAgent Job 'Postmaster' from db. >> [Wed May 30 10:40:03 2007][Notice][Kernel::System::PID::PIDCreate] Can't >> create PID PostMasterPOP3, because it's already running >> (computername.domain.com/82712)! >> >> I¹ll look around in the documentation as well thanks! >> >> Nathan Campbell >> >> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of >> Jonathan Larsen >> Sent: Wednesday, May 30, 2007 10:34 AM >> To: User questions and discussions about OTRS.org >> Subject: RE: [otrs] PostMaster POP3 Account problem >> >> Are you running otrs on linux, if so you will need to login as the OTRS user >> and run /your/otrs/dir/bin/Cron.sh restart >> Then do, crontab l >> See if it lists the postmasterpop3.pl cron job. >> You can also manually force the postmasterpop3.pl by running it from the BIN >> dir located in otrs folder. >> >> >> >> Jonathan Larsen >> Mountain West Heart Center >> IT Dept >> [EMAIL PROTECTED] >> 801.270.4108 >> >> >> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of >> Nathan >> Campbell >> Sent: Wednesday, May 30, 2007 9:24 AM >> To: User questions and discussions about OTRS.org >> Subject: [otrs] PostMaster POP3 Account problem >> >> I have had OTRS running for 6 months now and no problems. >> I received a call from the department using it and was notified that there >> are >> no new emails arriving in the system for the past few days. >> >> All messages go to a single POP3 account and imports the messages into the >> OTRS system and from there the messages are routed into the queues based on >> Subject or To / From filters. >> >> I have verified that the password is correct in Active Directory, Config.pm, >> and set through the interface. >> >> I now have a backlog of over 200 messages how can I force the system to >> import them? This used to happen automatically (I never even setup a CRON >> job) >> but now they are not being pulled over. >> >> Windows 2003 Server >> OTRS 2.1.7 >> MySQL >> Exchange 2000 >> >> Thanks! >> Nathan Campbell >> >> >> >> _______________________________________________ >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> Support or consulting for your OTRS system? >> => http://www.otrs.com/ > > > Andy Lubel > Application Administrator / IT Department > > GTSI Corp. > 3901 Stonecroft Boulevard > Chantilly, VA 20151 > Tel: 1.800.999.GTSI ext.2309 > Dir: 703.502.2309 > [EMAIL PROTECTED] > Andy Lubel Application Administrator / IT Department GTSI Corp. 3901 Stonecroft Boulevard Chantilly, VA 20151 Tel: 1.800.999.GTSI ext.2309 Dir: 703.502.2309 [EMAIL PROTECTED] -- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
