This may help explain it: http://www.mail-archive.com/[email protected]/msg09254.html
-Andy On 5/30/07 2:10 PM, "Nathan Campbell" <[EMAIL PROTECTED]> wrote: > I know of TCPView from SysInternals. > I had rebooted the server several times and manually stopped and started the > OTRS process. No avail. > > Thanks, > > Nathan Campbell > Systems Administrator > Dallas Symphony Association > [EMAIL PROTECTED] > 214-871-4026 > http://www.dallassymphony.com > > Need IT Support? Submit a help ticket! > http://dsaweb/helpdesk > > > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andy > Lubel > Sent: Wednesday, May 30, 2007 1:08 PM > To: User questions and discussions about OTRS.org > Subject: Re: [otrs] PostMaster POP3 Account problem / PID already running > > Yeah the message that you get: >>> [Wed May 30 10:26:17 2007][Notice][Kernel::System::PID::PIDCreate] Can't >>> create PID PostMasterPOP3, because it's already running >>> (computername.domain.com/82712)! > > You should investigate whether there is a runaway zombie process still > running. You shouldn't have had to change that ID, it doesn't really hurt > anything but still.. > > If you were using a *nix I could help > # ps -eaf |grep -i perl > > In windows, there is something like that from sysinternals, maybe that can > help. > > -Andy > > > On 5/30/07 12:59 PM, "Nathan Campbell" <[EMAIL PROTECTED]> wrote: > >> I think I resolved the problems - not sure how or why it happened, bu tin the >> SysConfig - Core:Postmaster section >> (otrs/index.pl?Action=AdminSysConfig&Subaction=Edit&SysConfigSubGroup= >> Core::P >> ostMaster&SysConfigGroup=Ticket) >> >> I modified the message size settings and reconnect count as suggested by Andy >> and I also changed the PostmasterUserID to 2. It seemed to be worth a shot >> since I was getting a PID already in use error message. At this point my >> messages are dropping into the system and I do not see any errors in the log. >> >> Thanks to everyone for your help! >> >> Nathan Campbell >> >> -----Original Message----- >> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andy >> Lubel >> Sent: Wednesday, May 30, 2007 11:14 AM >> To: User questions and discussions about OTRS.org >> Subject: Re: [otrs] PostMaster POP3 Account problem >> >> On 5/30/07 11:59 AM, "Nathan Campbell" <[EMAIL PROTECTED]> wrote: >> >>> Not worried about the CRON thing anymore it is working. Still not getting >>> messages into the system, but I don¹t believe it is CRON. >>> Maybe this is closer to the problem it¹s so rare that I am required to >>> deal >>> with OTRS anymore that I forget how to troubleshoot the thing >>> >>> I checked the log (duh!) and found that 5 days ago something caused >>> authentication to fail: >>> >>> [Fri May 25 15:29:25 2007][Error][Kernel::System::Email::SMTP::Send][76] >>> SMTP >>> authentication failed! Enable debug for more info! >>> [Fri May 25 15:50:02 2007][Error][main::FetchMail][166] Auth for user >>> [EMAIL PROTECTED] failed! >>> Rinse repeat >> This doesn't seem like a POP3 auth problem, its that you have SMTP auth >> enabled. Check those settings in sysconfig. >>> >>> But, I kind of already had that idea before even looking at the log, so I >>> changed the passwords for the POP3 account so I am no longer seeing that >>> message and in fact a couple of messages did drop into the system after I >>> made >>> that modification: >> Hmm ok, but remember SMTP and POP3 auth are different. On your exchange >> server do you have SMTP auth on? >>> >>> [Wed May 30 09:50:29 2007][Notice][main::FetchMail] Fetched 20 email(s) from >>> [EMAIL PROTECTED] >>> >>> But like I said there are over 200 messages in that mailbox why only fetch >>> 20 of them?? >>> Here are the most recent log entries I do not understand the PID message >>> but >>> believe that to be a problem. >> OTRS by default only receives 20 at a time (per scheduled cron). This can >> be changed in sysconfig as well. If you have 100 messages running the script >> 5 times will pull 100 messages. >>> >>> >>> [Wed May 30 10:00:03 2007][Notice][Kernel::System::PID::PIDCreate] Can't >>> create PID PostMasterPOP3, because it's already running >>> (computername.domain.com/82712)! >>> [Wed May 30 10:00:03 2007][Error][C:/OTRS/otrs/bin/GenericAgent.pl][100] >>> Module 'Kernel::Config::GenericAgent' not found! >>> [Wed May 30 10:10:03 2007][Notice][Kernel::System::PID::PIDCreate] Can't >>> create PID PostMasterPOP3, because it's already running >>> (computername.domain.com/82712)! >>> [Wed May 30 10:20:03 2007][Notice][Kernel::System::PID::PIDCreate] Can't >>> create PID PostMasterPOP3, because it's already running >>> (computername.domain.com/82712)! >>> [Wed May 30 10:20:04 2007][Error][C:/OTRS/otrs/bin/GenericAgent.pl][100] >>> Module 'Kernel::Config::GenericAgent' not found! >>> [Wed May 30 10:26:17 2007][Notice][Kernel::System::PID::PIDCreate] Can't >>> create PID PostMasterPOP3, because it's already running >>> (computername.domain.com/82712)! >>> [Wed May 30 10:26:30 2007][Notice][Kernel::System::PID::PIDCreate] Can't >>> create PID PostMasterPOP3, because it's already running >>> (computername.domain.com/82712)! >>> [Wed May 30 10:26:36 2007][Notice][Kernel::System::PID::PIDCreate] Can't >>> create PID PostMasterPOP3, because it's already running >>> (computername.domain.com/82712)! >>> [Wed May 30 10:26:44 2007][Notice][Kernel::System::PID::PIDCreate] Can't >>> create PID PostMasterPOP3, because it's already running >>> (computername.domain.com/82712)! >>> [Wed May 30 10:26:51 2007][Notice][Kernel::System::PID::PIDCreate] Can't >>> create PID PostMasterPOP3, because it's already running >>> (computername.domain.com/82712)! >>> [Wed May 30 10:27:32 2007][Notice][Kernel::System::PID::PIDCreate] Can't >>> create PID PostMasterPOP3, because it's already running >>> (computername.domain.com/82712)! >>> [Wed May 30 10:30:02 2007][Notice][Kernel::System::PID::PIDCreate] Can't >>> create PID PostMasterPOP3, because it's already running >>> (computername.domain.com/82712)! >>> [Wed May 30 10:40:02 2007][Notice][Kernel::System::GenericAgent::JobRun] Run >>> GenericAgent Job 'Postmaster' from db. >>> [Wed May 30 10:40:03 2007][Notice][Kernel::System::PID::PIDCreate] Can't >>> create PID PostMasterPOP3, because it's already running >>> (computername.domain.com/82712)! >>> >>> I¹ll look around in the documentation as well thanks! >>> >>> Nathan Campbell >>> >>> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of >>> Jonathan Larsen >>> Sent: Wednesday, May 30, 2007 10:34 AM >>> To: User questions and discussions about OTRS.org >>> Subject: RE: [otrs] PostMaster POP3 Account problem >>> >>> Are you running otrs on linux, if so you will need to login as the OTRS user >>> and run /your/otrs/dir/bin/Cron.sh restart >>> Then do, crontab l >>> See if it lists the postmasterpop3.pl cron job. >>> You can also manually force the postmasterpop3.pl by running it from the BIN >>> dir located in otrs folder. >>> >>> >>> >>> Jonathan Larsen >>> Mountain West Heart Center >>> IT Dept >>> [EMAIL PROTECTED] >>> 801.270.4108 >>> >>> >>> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of >>> Nathan >>> Campbell >>> Sent: Wednesday, May 30, 2007 9:24 AM >>> To: User questions and discussions about OTRS.org >>> Subject: [otrs] PostMaster POP3 Account problem >>> >>> I have had OTRS running for 6 months now and no problems. >>> I received a call from the department using it and was notified that there >>> are >>> no new emails arriving in the system for the past few days. >>> >>> All messages go to a single POP3 account and imports the messages into the >>> OTRS system and from there the messages are routed into the queues based on >>> Subject or To / From filters. >>> >>> I have verified that the password is correct in Active Directory, Config.pm, >>> and set through the interface. >>> >>> I now have a backlog of over 200 messages how can I force the system to >>> import them? This used to happen automatically (I never even setup a CRON >>> job) >>> but now they are not being pulled over. >>> >>> Windows 2003 Server >>> OTRS 2.1.7 >>> MySQL >>> Exchange 2000 >>> >>> Thanks! >>> Nathan Campbell >>> >>> >>> >>> _______________________________________________ >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> Support or consulting for your OTRS system? >>> => http://www.otrs.com/ >> >> >> Andy Lubel >> Application Administrator / IT Department >> >> GTSI Corp. >> 3901 Stonecroft Boulevard >> Chantilly, VA 20151 >> Tel: 1.800.999.GTSI ext.2309 >> Dir: 703.502.2309 >> [EMAIL PROTECTED] >> > > Andy Lubel > Application Administrator / IT Department > > GTSI Corp. > 3901 Stonecroft Boulevard > Chantilly, VA 20151 > Tel: 1.800.999.GTSI ext.2309 > Dir: 703.502.2309 > [EMAIL PROTECTED] > Andy Lubel Application Administrator / IT Department GTSI Corp. 3901 Stonecroft Boulevard Chantilly, VA 20151 Tel: 1.800.999.GTSI ext.2309 Dir: 703.502.2309 [EMAIL PROTECTED] -- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
