Hola Carlos,
I've already posted an similar question with no answer:
http://lists.otrs.org/pipermail/otrs/2007-May/018877.html
I agree with Jesus that I would be nice to make OTRS filter the incoming
mail looking the "from" email address into the customer (and why not also
agent) databases, but I think it's not possible.
A workaround that I'm planning doing is the following:
Right now I'm getting the incoming mails with fetchamil and filter them
with procmail.
So my idea is to add a rule in the file .procmailrc in order to do a check
in the OTRS database in the tables customer_user wether the email comes
from an user or not, adding the tag X-OTRS-Ignore=yes if there is no match
in the database.
Does anybody know a way to do it with OTRS built-in features?
Saludos,
Rafael.
Carlos G. Oyarzabal escribió:
> Hi Jesús,
> I think you must filter mail before it reach OTRS. That using any antispam
> software.
> Then, mails that can cross that filter, can be trap by the filter
> "PostMaster Filer" on OTRS (admin module).
>
> I use:
>
> Match
> Header1: Subject Value1: Mail server report
> Set
> Header1: X-OTRS-Queue Value1: Junk
>
> After that, when a spam mail came, I move it to the junk queue.
>
> You can built some rules to be excuted by the Generic Agent and run the
> rules/filters by crontab.
>
>
> Best regards
> Carlos
> México
>
>
> -----Mensaje original-----
> De: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] En nombre de Jesús
> M. Navarro
> Enviado el: Martes, 12 de Junio de 2007 08:22 a.m.
> Para: 'User questions and discussions about OTRS.org'
> Asunto: [otrs] Allow only known clients
>
> Hi, list:
>
> I'm currently testing OTRS and, of course, I'm getting some issues. Due to
> spam I'd want to process only ticket requests coming from known clients'
> e-mail addressess, but I don't see how to filter this out.
>
> An affordable approach would be to do the same I'm already doing on
> SPAM-tagged messages: move them to the "Junk" queue and then delete.
>
> Is this possible to be done on all unknown e-mail addresses (both
> users+clientes) on the "From" field? What would be the best approach?
> --
> Jesús M. Navarro
> Jefe de Sistemas y Soporte
> Ándago Ingeniería - www.andago.com
>
> Teléfono: +34 916 011 373 (ext. 29)
> Móvil: +34 666 431 088
> e-mail: [EMAIL PROTECTED]
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