Hi, Marcus: El Miércoles, 13 de Junio de 2007 21:58, Marcus Dennis escribió: > I think you'll want to look at Kernel/System/Postmaster/NewTicket.pm around > line 115 or so.
Yeah, I see. Thank you for point it up! > The normal behavior is to try to look up a Customer User matching the > email. If it cannot do so, it will create a ticket using the sender email > as both the customer user and customer id fields. We modified this to > hardcode a string as the Customer ID so that all email tickets will show up > under CompanyTickets. It should be reasonable to change the code here to > shift to rejecting the ticket instead, though we haven't looked into that > specifically. Thank you for your input. I'll have a look at it. -- Jesús M. Navarro Jefe de Sistemas y Soporte Ándago Ingeniería - www.andago.com Teléfono: +34 916 011 373 (ext. 29) Móvil: +34 666 431 088 e-mail: [EMAIL PROTECTED] _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
