I found this to add in Config.pm but don't work
$Self->{ResponseFormat} = '$Data{"Salutation"}
$Data{"StdResponse"}
$Data{"Signature"}
$Data{"OrigFrom"} $Text{"wrote"}:
$Data{"Body"}
';
----- Original Message -----
From: "LQ Marshall" <[EMAIL PROTECTED]>
To: "'User questions and discussions about OTRS.org'" <[email protected]>
Sent: Wednesday, June 13, 2007 11:09 PM
Subject: RE: [otrs] Layout of reply message
Yes it is possible... Simply edit a template. Probably would be helpful if
I
remember how/where, but it isn't coming to me. :-)
However if you search the archives... This question was asked and answered
about a month ago.
Q
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of [EMAIL PROTECTED]
Sent: Wednesday, June 13, 2007 3:03 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Layout of reply message
I would also like to know about this, some of the customers
of the company I work for get annoyed with the reply being at
the bottom instead of the top.
Quoting "Postmaster @ I Viaggi dell'Airone"
<[EMAIL PROTECTED]>:
> Hallo,
> I have a question for you.
>
> It's possible to change the position of original message of
customer
> instead to stay on top after the title message, after the response
> model before of signature, i.e.
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