I found it much easier to edit System | Frontend::Agent::Ticket::ViewCompose from within the SysConfig admin menu option.
Q ps - http://lists.otrs.org/pipermail/otrs/2007-May/018638.html > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf Of Postmaster @ I Viaggi dell'Airone > Sent: Wednesday, June 13, 2007 9:32 PM > To: User questions and discussions about OTRS.org > Subject: Re: [otrs] Layout of reply message > > The only way for me to work is modify this configuration file: > > Kernel/Config/Files/ZZZAAuto.pm > > It's only way > > Thanks > Goffredo Morvillo > > > > ----- Original Message ----- > From: "LQ Marshall" <[EMAIL PROTECTED]> > To: "'User questions and discussions about OTRS.org'" <[email protected]> > Sent: Wednesday, June 13, 2007 11:09 PM > Subject: RE: [otrs] Layout of reply message > > > > Yes it is possible... Simply edit a template. Probably > would be helpful if > > I > > remember how/where, but it isn't coming to me. :-) > > > > However if you search the archives... This question was > asked and answered > > about a month ago. > > > > Q > > > >> -----Original Message----- > >> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > >> Behalf Of [EMAIL PROTECTED] > >> Sent: Wednesday, June 13, 2007 3:03 PM > >> To: User questions and discussions about OTRS.org > >> Subject: Re: [otrs] Layout of reply message > >> > >> I would also like to know about this, some of the customers > >> of the company I work for get annoyed with the reply being at > >> the bottom instead of the top. > >> > >> Quoting "Postmaster @ I Viaggi dell'Airone" > >> <[EMAIL PROTECTED]>: > >> > >> > Hallo, > >> > I have a question for you. > >> > > >> > It's possible to change the position of original message of > >> customer > >> > instead to stay on top after the title message, after > the response > >> > model before of signature, i.e. > > > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support or consulting for your OTRS system? > > => http://www.otrs.com/ > > > > > > -- > > No virus found in this incoming message. > > Checked by AVG Free Edition. > > Version: 7.5.472 / Virus Database: 269.8.15/847 - Release > Date: 12/06/2007 > > 21.42 > > > > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
