I agree. I did a manual install on Etch and the only problems I had were which perl module to install and some ldap/ad issues.
FWIW here's my perl packages, these maybe more than is needed. (`dpkg --get-selections | grep perl`) libalgorithm-diff-perl install libapache2-mod-perl2 install libapt-pkg-perl install libauthen-sasl-perl install libcompress-zlib-perl install libconvert-asn1-perl install libconvert-binhex-perl install libcrypt-passwdmd5-perl install libdate-pcalc-perl install libdbd-mysql-perl install libdbi-perl install libdevel-symdump-perl install libdigest-hmac-perl install libdigest-sha1-perl install libemail-valid-perl install libgd-gd2-noxpm-perl install libgd-graph-perl install libgd-text-perl install libhtml-parser-perl install libhtml-tagset-perl install libhtml-tree-perl install libio-stringy-perl install liblocale-gettext-perl install libmailtools-perl install libmime-perl install libnet-daemon-perl install libnet-dns-perl install libnet-domain-tld-perl install libnet-ip-perl install libnet-ldap-perl install libpdf-api2-perl install libperl5.8 install libplrpc-perl install libtext-charwidth-perl install libtext-diff-perl install libtext-iconv-perl install libtext-wrapi18n-perl install libtimedate-perl install liburi-perl install libwww-perl install libxml-parser-perl install perl install perl-base install perl-modules install Regarding 'I would like to go live this week.' from the original poster, I don't see how you can expect to go live by the end of the week, if you're having install issues. Presumably you are going to tailor and test? UAT ? I'll happily help if I can, but http://catb.org/~esr/faqs/smart-questions.html Matthew Joyce 02 9382 0051 | IT Manager | Children's Cancer Institute Australia for Medical Research ________________________________ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andy Lubel Sent: Tuesday, 7 August 2007 1:59 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] installing otrs2 Wow, Do a manual install. The only issues that a normal sysadmin would have is solving the perl dependencies. Im not sure exactly what a unix analyst is but if you cant manually install OTRS then you definitely don't want to use this long term in a production environment unless you purchase support. On 8/6/07 11:22 AM, "Laurent Minost" <[EMAIL PROTECTED]> wrote: Hi Andrew, As a Unix Systems Analyst, don't you feel we will miss a little bit of informations/details please ? :) Do you have some informations through Syslog and/or OTRS logs ( I don't know if with Etch package Syslog is the default logging method for OTRS) ? Did you check if OTRS database has been created automatically by post-script package install ? Does your mysql default installation is working properly ( do a simple test through <mysql -u root -p> from your machine) More basically, did you try the tarball package installation method ? or check the INSTALL file that comes with it ( all the installation process is listed in it) ? Thanks by advance, Best regards. Laurent Le lundi 06 août 2007 à 09:59 -0500, Andrew Meyer a écrit : Hi, It seems that every time I send an email to this mailing nothing gets accomplished. But I am trying to go live with otrs2 at my company, and can't figure out why every time I install the package, it doesn't work. I am using Debian Etch, with OTRS2. If I install with mysql, it says there is some database problem. I have the mysql-client installed. If its postgresql, it doesn't install the user for administering the application. Could someone please advise me on this? I would like to go live this week. Thanks for you help, Andrew Meyer Unix Systems Analyst Precision Practice Management 1300 Hampton Ave., Ste 200 314-787-0681 x39 314-565-0868 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ ________________________________ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ Andy Lubel Application Administrator / IT Department GTSI Corp. 3901 Stonecroft Boulevard Chantilly, VA 20151 Tel: 1.800.999.GTSI ext.2309 Dir: 703.502.2309 [EMAIL PROTECTED] -- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
