Wow, thanks a ton! The user that wasn't receiving followup notification seemed okay. However, the two agents that were mistakenly receiving her notifications, did not have default queues assigned. When I assigned them default queues, the agent that wasn't receiving followup notifications, began to receive them! Also, this cause the agents that were mistakenly receiving the other agent's followup notifications to cease to receive them.
All is well now, Thank you *very* *very* much. Charlie ----- Original Message ---- From: Andy Lubel <[EMAIL PROTECTED]> To: User questions and discussions about OTRS.org <[email protected]> Sent: Tuesday, August 7, 2007 11:20:09 AM Subject: RE: [otrs] What would cause Followups to go to the wrong agent? Take a look at the agents profile (when logged on as the agent not receiving the notifications go to "Preferences"). There you will see the notification settings. You will need to also highlight the queues that you want these notifications for. HTH, -Andy Lubel -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of otrs user Sent: Monday, August 06, 2007 2:26 PM To: [email protected] Subject: [otrs] What would cause Followups to go to the wrong agent? Hi, What would cause followups to go to the wrong agent? I have an agent that is not receiving followup notification when a customer replies to a ticket. Instead, the followup is going to an agent that is not involved with the ticket in any way. I've browsed the MySQL data to look for problems, but haven't seen any issues. Could anyone give me a clue where to look? I'm running a current version of OTRS 2.2.1 on Linux, with data stored in MySQL. Cheers, Charlie ________________________________________________________________________ ____________ Yahoo! oneSearch: Finally, mobile search that gives answers, not web links. http://mobile.yahoo.com/mobileweb/onesearch?refer=1ONXIC _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ ____________________________________________________________________________________ Choose the right car based on your needs. Check out Yahoo! Autos new Car Finder tool. http://autos.yahoo.com/carfinder/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
