Le Thu, 9 Aug 2007 11:16:34 +0200 Martin Hamant <[EMAIL PROTECTED]> écrivait: > > > > > > 2) Subject on customer follow-up and available variables > > > > - On the bottom of the auto-reply properties screen, there are some > > variables you can use in emails template. ( OTRS_CUSTOMER_SUBJECT... > > etc). Is details for the wildcards in OTRS_TICKET_* are documented > > somewhere ?
Found it: it was the French translation which is incomplete. I found details by switching to English ! > > > > - On customer follow-up, <OTRS_CUSTOMER_SUBJECT[20]> becomes > > something like "[Ticket#2007080922000013] [Ticket#20070809 [...]". > > I would like to get the ORIGINAL ticket subject, that's why I hope > > i can use a properties of OTRS_TICKET_* > > > > I'm still working in that : help would be appreciated ! :) > unfortunately properties available doesn't help for what I need :( -- Martin _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
