Le Thu, 9 Aug 2007 11:24:22 +0200 Martin Hamant <[EMAIL PROTECTED]> écrivait:
> > > > > > - On customer follow-up, <OTRS_CUSTOMER_SUBJECT[20]> becomes > > > something like "[Ticket#2007080922000013] [Ticket#20070809 > > > [...]". I would like to get the ORIGINAL ticket subject, that's > > > why I hope i can use a properties of OTRS_TICKET_* > > > > > > > I'm still working in that : help would be appreciated ! :) > > > > unfortunately properties available doesn't help for what I need :( Fixed... I found the answer by importing the mailman ML mbox archive in my mail client, and then performing searchs. I found in a mail (21/06/06) which list all availables properties, and point out a FAQ link (http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ID=70) , which is dead :P Hopefully, the man has posted value as plain text in his answer, I repost here today because I think it could be usefull for someone: --------------- Unfortunately it seems not all are working correctly.... a) All params of the latest customer article: <OTRS_CUSTOMER_*> e. g. <OTRS_CUSTOMER_SUBJECT[18]> <OTRS_CUSTOMER_EMAIL[16]> <OTRS_CUSTOMER_Realname> <OTRS_CUSTOMER_From> <OTRS_CUSTOMER_To> <OTRS_CUSTOMER_Cc> <OTRS_CUSTOMER_Subject> <OTRS_CUSTOMER_Body> [...] Also possibe but depends on used action: <OTRS_CUSTOMER_Comment> (for note or owner update comments) [...] b) All possible OTRS config settings: <OTRS_CONFIG_*> e. g. <OTRS_CONFIG_HttpType> <OTRS_CONFIG_FQDN> <OTRS_CONFIG_ScriptAlias> [...] c) Ticket owner options: <OTRS_OWNER_*> e. g. <OTRS_OWNER_UserFirstname> <OTRS_OWNER_UserLastname> <OTRS_OWNER_UserSalutation> <OTRS_OWNER_UserLogin> <OTRS_OWNER_UserEmail> <OTRS_OWNER_UserComment> [...] d) Options of the current user who requested this action: <OTRS_CURRENT_*> e. g. <OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname> <OTRS_CURRENT_UserSalutation> <OTRS_CURRENT_UserLogin> <OTRS_CURRENT_UserEmail> <OTRS_CURRENT_UserComment> [...] e) Options of the current customer user data of this ticket: <OTRS_CUSTOMER_DATA_*> e. g. <OTRS_CUSTOMER_DATA_UserFirstname> <OTRS_CUSTOMER_DATA_UserLastname> <OTRS_CUSTOMER_DATA_UserLogin> <OTRS_CUSTOMER_DATA_UserCustomerID> <OTRS_CUSTOMER_DATA_UserEmail> [...] Note: For more tags have a look into your "CustomerUser" Kernel/Config.pm options. All tags under "Map => [...]" are possible. f) Options of the ticket data: <OTRS_TICKET_*> e. g. <OTRS_TICKET_TicketNumber> <OTRS_TICKET_TicketID> <OTRS_TICKET_Title> <OTRS_TICKET_Queue> <OTRS_TICKET_QueueID> <OTRS_TICKET_State> <OTRS_TICKET_StateID> <OTRS_TICKET_StateType> <OTRS_TICKET_Priority> <OTRS_TICKET_PriorityID> <OTRS_TICKET_Lock> <OTRS_TICKET_LockID> <OTRS_TICKET_Owner> <OTRS_TICKET_OwnerID> <OTRS_TICKET_CustomerID> <OTRS_TICKET_CustomerUserID> <OTRS_TICKET_Created> <OTRS_TICKET_Changed> <OTRS_TICKET_TicketFreeKey1> <OTRS_TICKET_TicketFreeText1> <OTRS_TICKET_TicketFreeKey2> <OTRS_TICKET_TicketFreeText2> <OTRS_TICKET_TicketFreeKey3> <OTRS_TICKET_TicketFreeText3> <OTRS_TICKET_TicketFreeKey4> <OTRS_TICKET_TicketFreeText4> <OTRS_TICKET_TicketFreeKey5> <OTRS_TICKET_TicketFreeText5> <OTRS_TICKET_TicketFreeKey6> <OTRS_TICKET_TicketFreeText6> <OTRS_TICKET_TicketFreeKey7> <OTRS_TICKET_TicketFreeText7> <OTRS_TICKET_TicketFreeKey8> <OTRS_TICKET_TicketFreeText8> <OTRS_TICKET_TicketFreeTime1> <OTRS_TICKET_TicketFreeTime2> -- Martin _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
