I am using this on Debian Etch, and the package that was installed already has all this in the config file. I can upload them here. I just want to make sure nothing has gone wrong. I have changed the name of the company and the company email.
This is the /etc/otrs/Kernel/Config.pm http://pastebin.ca/682276 This is the /usr/share/otrs/Kernel/Config/Defaults.pm http://pastebin.ca/682284 Andrew Meyer Unix Systems Analyst Precision Practice Management 1300 Hampton Ave., Ste 200 314-787-0681 x39 314-565-0868 -----Original Message----- Message: 5 Date: Wed, 05 Sep 2007 11:22:56 +0200 From: Laurent Minost <[EMAIL PROTECTED]> Subject: Re: [otrs] customer database To: "User questions and discussions about OTRS.org" <[email protected]> Message-ID: <[EMAIL PROTECTED]> Content-Type: text/plain; charset="iso-8859-15" Hi Andrew, OTRS main config file is Config.pm, depending of your installation this file may be located in /etc/otrs/Kernel or /opt/otrs/Kernel ... You also have another file named Defaults.pm that contains a lot of default configuration parameters, this will be your starting point to configure customer database (internal or external). Search parameter beginning with : # (customer user database backend and settings) $Self->{CustomerUser} = { ... } and copy/paste the entire block to Config.pm, then configure it You will find needed informations on the OTRS documentation : http://doc.otrs.org/2.2/en/html/x1572.html Best regards, Laurent MINOST Le mardi 04 septembre 2007 à 17:38 +0200, Andrew Meyer a écrit : > I am trying to put together the customer database. I am unsure where > to put the database config, which file? The Config.pm > in /etc/otrs/Kernel/Config dir? > > > > Andrew Meyer > > Unix Systems Analyst > > Precision Practice Management > > 1300 Hampton Ave., Ste 200 > > 314-787-0681 x39 > > 314-565-0868 > > -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.otrs.org/pipermail/otrs/attachments/20070905/f2061fd1/attachment-0001.html ------------------------------
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