Hi Andrew,
I see no $Self->{CustomerUser} = { } parameter on your Config.pm file on
the first URL you provided.
BR,
Laurent
Le mercredi 05 septembre 2007 à 15:31 +0200, Andrew Meyer a écrit :
> I am using this on Debian Etch, and the package that was installed already
> has all this in the config file. I can upload them here. I just want to
> make sure nothing has gone wrong. I have changed the name of the company and
> the company email.
>
> This is the /etc/otrs/Kernel/Config.pm
> http://pastebin.ca/682276
>
> This is the /usr/share/otrs/Kernel/Config/Defaults.pm
> http://pastebin.ca/682284
>
>
> Andrew Meyer
> Unix Systems Analyst
> Precision Practice Management
> 1300 Hampton Ave., Ste 200
> 314-787-0681 x39
> 314-565-0868
> -----Original Message-----
> Message: 5
> Date: Wed, 05 Sep 2007 11:22:56 +0200
> From: Laurent Minost <[EMAIL PROTECTED]>
> Subject: Re: [otrs] customer database
> To: "User questions and discussions about OTRS.org" <[email protected]>
> Message-ID: <[EMAIL PROTECTED]>
> Content-Type: text/plain; charset="iso-8859-15"
>
> Hi Andrew,
>
> OTRS main config file is Config.pm, depending of your installation this
> file may be located in /etc/otrs/Kernel or /opt/otrs/Kernel ...
> You also have another file named Defaults.pm that contains a lot of
> default configuration parameters, this will be your starting point to
> configure customer database (internal or external).
>
> Search parameter beginning with :
>
> # (customer user database backend and settings)
> $Self->{CustomerUser} = {
> ...
> }
>
> and copy/paste the entire block to Config.pm, then configure it
> You will find needed informations on the OTRS documentation :
> http://doc.otrs.org/2.2/en/html/x1572.html
>
> Best regards,
>
> Laurent MINOST
>
> Le mardi 04 septembre 2007 à 17:38 +0200, Andrew Meyer a écrit :
> > I am trying to put together the customer database. I am unsure where
> > to put the database config, which file? The Config.pm
> > in /etc/otrs/Kernel/Config dir?
> >
> >
> >
> > Andrew Meyer
> >
> > Unix Systems Analyst
> >
> > Precision Practice Management
> >
> > 1300 Hampton Ave., Ste 200
> >
> > 314-787-0681 x39
> >
> > 314-565-0868
> >
> >
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