You need to configure the signature in the admin area: either modify the
default signature, or create a new one (then link it to the appropriate
queues in the queue page).
Gabriele
----- Original Message -----
From: "Edward Kovarski" <[EMAIL PROTECTED]>
To: <[email protected]>
Sent: Friday, September 07, 2007 7:28 AM
Subject: [otrs] Quoted Response
Has anyone else noticed that when you "compose an answer" while viewing
an agent (email external) entry that the system wrongly pre- populates the
"wrote" part,
For example,
I am viewing the last email we sent to a ticket - agent (email
external) - and when I hit "Compose an Answer" which uses an empty/ blank
template the pre-populated message shows as,
Username <[EMAIL PROTECTED]> wrote:
<the message we wrote to the customer follows>
Instead of the more appropriate,
OTRS <[EMAIL PROTECTED]> wrote:
It is a minor cosmetic issue but can lead to confusion with the end- user
as they will think they wrote the wrongly attributed message.
Ed
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