Has anyone else noticed that when you "compose an answer" while
viewing an agent (email external) entry that the system wrongly pre-
populates the "wrote" part,
For example,
I am viewing the last email we sent to a ticket - agent (email
external) - and when I hit "Compose an Answer" which uses an empty/
blank template the pre-populated message shows as,
Username <[EMAIL PROTECTED]> wrote:
<the message we wrote to the customer follows>
Instead of the more appropriate,
OTRS <[EMAIL PROTECTED]> wrote:
It is a minor cosmetic issue but can lead to confusion with the end-
user as they will think they wrote the wrongly attributed message.
Ed
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