Harry Cruz wrote:
I've installed OTRS in my company and the incoming e-mails get deleted after they're fetched. Is there a way to prevent that from happening? The manual doesn't address this issue and I'd like to keep a copy of all e-mails within the mailbox.
You'll have to send another copy to a separate mailbox (using procmail for instance), because leaving them in the mailbox would get you a ticket for all the messages every time the mailbox is checked.
Nils Breunese.
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