Dear Gabriele, Thank you for your response. What file exactly should I edit since I tried searching for files called Sysconfig, ViewCompose, or ResponseFormat in the OTRS directory, but I couldn't find them.
Regards On 10/3/07, Gabriele D'Andrea <[EMAIL PROTECTED]> wrote: > > Take a look at SysConfig > Ticket -> Frontend::Agent::Ticket::ViewCompose > Ticket::Frontend::ResponseFormat: > to customize response format > > Gabriele > > ----- Original Message ----- > *From:* Kamal <[EMAIL PROTECTED]> > *To:* [email protected] > *Sent:* Wednesday, October 03, 2007 9:18 PM > *Subject:* [otrs] Customized Response > > Greetings, > I am using OTRS 2.1.6 > > When I'm using any kind of response linked to a queue, I'm getting the > following inside the message: > > "<name>" <email> wrote: > > > <snippet> > > > > > > > > > > How can I control the above or remove it? I just need what I write in the > response to be displyed. > > Regards > > ------------------------------ > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ >
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